Blog

Having a consistent process for qualifying sales prospects can make or break you. It is vitally important for a number of reasons.

Everyone’s focus is on how the economy will affect sales.  A very important fact to keep in mind is that, regardless of whether the economy is up or down, money doesn’t disappear.  It simply moves to new places.  How are you going to recognize where your best opportunities lie?

SUITE 1000 is featured in the December 2011 issue of Greater Charlotte Biz magazine. Learn more about the history of our call center, how we are helping community businesses and some of our more unusual services by reading on.

Everyone should be creating a 2012 game plan for improving customer service. As we wrap up December, our thoughts turn toward planning for the New Year.  It is very important for your front-line telephone customer service reps to be included in your strategic planning process.  They are the ones who interact day-to-day with your all [...]

Employees need lots of support, but there are two important starting points.  Begin with the most fundamental needs of your help desk employees.

Time is money when it comes to training.  The longer it takes, the more it costs.  A training failure is even more expensive.  You already paid for it once and now you have to pay for it all over again.  Here are five ideas to help you make your training program faster and more effective.

Here is a simple test to pinpoint the real source of your help desk turnover.  List all of your personnel who have turned-over in the past year.  Take that list to your supervisors and ask them the following question – “If you could have any of these employees back, which ones would you choose?”  If [...]

Choosing the right call center for your small business can seem like a daunting process.  It is much easier to tackle if you ask yourself some simple questions that will help you determine what you are looking for.

Everybody wants to be on a winning team.  We have all heard the buzzword “continuous improvement”, but what is the actual formula for making that happen?  How can you make your telephone sales and customer service teams as successful as possible?  The Air Force has shared two very important lessons with me.

No one likes to be sold. Establishing a successful relationship with your sales prospects isn’t about you and your company. It’s about understanding them and using that understanding to provide them with genuine value.