Blog

The leaders of companies have to successfully navigate a minefield of risks.  Financial risks, legal risks and reputation risks just to name a few.  Your most front-facing employees, your customer service personnel can help shield you from risk, but you have to arm them for the task.

Feeling overwhelmed is tough.  When your phones are ringing off the hook with customer service calls, it’s like trying to drink from a fire hose.  Here are some practical steps to help you get control.

Maintaining an in-house call center is expensive. Voice recognition software like IVR systems and Siri as well as other types of telephone technologies are getting better. That begs the question – will technology kill the call center?

Having a consistent process for qualifying sales prospects can make or break you. Read on to learn why.

Everyone’s focus is on how the economy will affect sales. A very important fact to keep in mind is that, regardless of whether the economy is up or down, money doesn’t disappear. It simply moves to new places. How are you going to recognize where your best opportunities lie?

SUITE 1000 is featured in the December 2011 issue of Greater Charlotte Biz magazine. Learn more about the history of our call center, how we are helping community businesses and some of our more unusual services by reading on.

Everyone should be creating a 2012 game plan for improving customer service. As we wrap up December, our thoughts turn toward planning for the New Year.

Employees need lots of support in help desk management, but there are two important starting points. Begin with the most fundamental needs of your help desk employees.

Time is money when it comes to training. Here are five ideas to help you make your help desk training program faster and more effective.

The key to help desk turnover may lie in your hiring process, not management. Read on to learn more.